Coffee Republic Privacy Policy
Effective date: November 1, 2026
This Privacy Policy explains how Coffee Republic (“Coffee Republic,” “we,” “us” or “our”) collects, uses and shares personal information when you visit our cafés, use our website at coffeerepub.com, order online or through our app, join our loyalty or coworking programs, sign up for our emails or texts, or otherwise interact with us. It also explains the choices you have.
Information we collect
Information you give us
- Contact details such as your name, email address, phone number and mailing address, for example when you order online, create an account, join our loyalty program, sign up for emails or texts, enter a contest, contact us or apply for a job.
- Order and purchase details such as the items you buy, the café you order from, order history and pickup or delivery details.
- Payment information. Card payments are processed by our payment processor, Square. We do not store full card numbers on our systems.
- Coworking and event information such as membership details and reservations.
- Job applications, including your résumé and the information you include in an application.
- Messages and feedback you send us, including survey responses and reviews.
Information collected automatically
- Device and usage information such as IP address, browser type, pages viewed, links clicked, referring website and approximate location (city or region) derived from your IP address.
- Cookies and similar technologies that remember your preferences, keep our site secure, measure how the site is used and support advertising (see “Cookies, analytics and advertising” below).
Information from others
We may receive information about you from our service providers (for example, our point-of-sale, online ordering and delivery partners), from advertising and analytics partners, and from social media platforms when you interact with us there.
How we use your information
- To take, prepare and deliver your orders, process payments and provide customer service.
- To run our loyalty, coworking, gift card and other programs.
- To send you receipts, order updates and other service messages.
- To send you marketing emails or texts about new drinks, events and offers when you have agreed to receive them. You can unsubscribe at any time.
- To show you relevant advertising and to measure how well our ads work, including the advertising described below.
- To understand how our website, app and cafés are used so we can improve them.
- To review job applications.
- To protect our customers, staff and business, prevent fraud and abuse, and comply with the law.
Cookies, analytics and advertising
Our website uses cookies and similar tools from Google, including Google Analytics, Google Tag Manager and Google Ads, to understand how visitors use our site and to measure and improve our advertising. These tools may collect information such as the pages you visit and the ads you click. You can learn how Google uses this information at policies.google.com/technologies/partner-sites, opt out of Google Analytics with the Google Analytics opt-out browser add-on, and manage ad personalization at adssettings.google.com. Most browsers also let you block or delete cookies.
Customer lists and ad matching
If you have agreed to receive marketing from us, we may share your email address and/or phone number with advertising platforms such as Google (through Google Ads Customer Match) so we can show you relevant ads, avoid showing you ads for things you already have, reach people with similar interests, and measure our advertising. This information is converted into a scrambled format (a “hash”) before it is matched, the platforms use it only to provide these services to us, and it is not used to identify you to other advertisers. You can opt out of this use at any time by unsubscribing from our marketing or by emailing us at info@coffeerepub.com.
How we share information
We do not sell your personal information for money. We share it only as described in this policy:
- Service providers who help us run our business, such as payment processing and point of sale (Square), online ordering and our app, delivery partners, website hosting, email and text messaging, customer support, and job application tools. They may use your information only to provide services to us.
- Advertising and analytics partners, such as Google, as described above.
- Legal and safety reasons, when required by law or to protect the rights, property or safety of Coffee Republic, our customers or others.
- Business transfers, if we are involved in a merger, acquisition or sale of assets.
- With your consent or at your direction.
Some state laws treat sharing information for targeted advertising as a “sale” or “sharing.” You can opt out of that use as described in “Your choices and rights” below.
Your choices and rights
- Marketing emails and texts: use the unsubscribe link in any email, reply STOP to any text, or contact us.
- Targeted advertising and customer lists: email us at info@coffeerepub.com with the subject “Opt out of targeted advertising” and we will remove your information from the customer lists we share with advertising platforms. You can also use the Google tools linked above.
- Access, correction and deletion: you can ask us for a copy of the personal information we hold about you, ask us to correct it or ask us to delete it. Depending on where you live (for example, Maryland or Virginia), you may have additional rights under state law, including the right to appeal a decision we make about your request.
- Browser signals: where required by law, we treat a Global Privacy Control signal from your browser as a request to opt out of targeted advertising for that browser.
To make a request, email info@coffeerepub.com. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.
How long we keep information
We keep personal information for as long as we need it for the purposes described in this policy, such as providing our programs and services, keeping business and tax records and resolving disputes, and then delete or de-identify it.
Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our website and programs are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
Links to other sites
Our website links to other services, such as our online ordering site, social media and delivery apps. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date above and, if the changes are significant, provide additional notice.
Contact us
Questions or requests about this policy or your information can be sent to info@coffeerepub.com.